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Tohatsu Recognized with Customer Satisfaction Award for Sixth Consecutive Year
February 15, 2024
With its persistent dedication of leading quality in engine experience and customer gratification, Tohatsu America Corporation was recognized with the 2023 Customer Satisfaction Index Award for the sixth consecutive year during the 2024 Discover Boating Miami International Boat Show's Industry Breakfast held at the Miami Beach Convention Center.
Presented by the National Marine Manufacturers Association (NMMA), the marine industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2023 and December 31, 2023.
"We are grateful to our customers for their trust and support. This award is a reflection of their satisfaction and loyalty, and we are committed to maintaining this level of excellence in all our interactions." says National Sales Manager Kurt Gardner.
"On behalf of the entire organization, I want to express our sincere gratitude for this customer satisfaction award. It validates our unwavering commitment to putting our customers at the center of everything we do, says Vice President Kuniharu Maki.
Tohatsu pours its passion into every detail to provide people around the world with a smarter, more exciting boating experience.
